Antenor Services 06 of 07 Chat Bots & Conversational AI
Custom chatbot development
Enterprise omnichannel conversational AI: WhatsApp, Instagram, web and every channel your customers already use, integrated with your systems and escalating to humans exactly when it should.
One conversational core. Every channel. We deliver hybrid omnichannel chatbot solutions for enterprises: rule-based flows where precision matters, conversational AI where language does, and a single brain behind all of it.
- Web
- Messenger
- SMS
Who this is for
- Customer operations leaders with real volume in messaging channels, especially WhatsApp.
- Companies that outgrew low-code bot builders: broken flows, no CRM integration, no ownership.
- Brands where a wrong answer costs money or compliance, so "mostly right" is not acceptable.
The problem we remove
Most chatbots answer the question the customer did not ask, then trap them in a loop with no exit. We build the opposite: bots grounded in your actual catalog, policies and order data, measured for accuracy before launch, with human handoff designed in from day one, not bolted on after the complaints.
What we build
Omnichannel chatbots for WhatsApp, Instagram and web
A WhatsApp business chatbot on the official Business API, an Instagram bot in your DMs and a web widget on your site, all running the same knowledge and the same policies. Customers switch channels; the conversation does not restart.
Conversational AI grounded in your data
The bot answers from your catalog, documentation and order systems through retrieval, the same engineering behind our RAG and knowledge systems. It cites what it knows, refuses what it does not, and its accuracy is measured, not assumed.
CRM integration, human handoff and analytics
Connected to your CRM and ticketing so the bot acts, checks an order, opens a claim, books a slot, and hands off to a human with full context when your escalation rules trigger. Conversation analytics show what customers actually ask, which is a product roadmap in disguise.
In partnership with
Pikolo Bots
For high-volume customer-service automation we partner with Pikolo Bots, the hybrid omnichannel chatbot platform built by Otomatis LLC, a Florida company operating since 2022. Their bots already run customer conversations at brand scale, and Antenor's founder sits on the company's board of advisors. When a chatbot engagement is really a customer-experience operation, this is the delivery muscle behind it.
Brands served by Pikolo Bots.
Figures reported by Pikolo Bots.
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Discovery
We map the process, the constraint and the money attached to it.
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Data Audit
We test whether your data can carry the model before promising results.
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Proof of Concept
A pilot built against a success metric agreed before we write code.
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Production
Deployed into your stack with your team, not handed off as slides.
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Monitoring
Models drift. We keep watching them after launch, not just at delivery.
Straight answers
The questions buyers actually ask, answered with numbers where they exist.
What's the difference between a custom chatbot and a no-code bot builder?
Bot builders are fine for scripted FAQ flows. Custom chatbot development pays off when the bot must read your systems, orders, inventory, CRM, follow your business policies and speak across channels with one brain. You own the logic, the data and the roadmap instead of renting a template.
Can one chatbot serve WhatsApp, Instagram and our website at the same time?
Yes. We build one conversational core with adapters per channel, so knowledge, policies and tone stay consistent everywhere. Conversation history follows the customer across channels, and WhatsApp Business API rules like message templates and opt-ins are handled by the deployment.
How do you stop the bot from making things up?
Answers are grounded in your approved content through retrieval, never improvised from model memory, and the bot refuses or escalates when confidence is low. Before launch we measure answer accuracy against a test set your team approves, so the error rate is known, not hoped.
When does the bot hand off to a human?
When your escalation policy says so: frustrated sentiment, high-value customers, regulatory topics or low confidence. The handoff carries the full conversation and context to the agent, so the customer never repeats themselves.
What does an enterprise chatbot integrate with?
Your CRM, order management, ticketing and knowledge base, through APIs where available and custom connectors where not. Integration is what turns a chatbot from an FAQ page into a system that checks an order, files a claim or books a visit.
Bring us the bottleneck.
One session with a senior engineer. We'll tell you whether AI pays for it, and what it takes to ship.